The organizations who do Customers Success the best orchestrate the overall customer experience from the moment they have purchased an offer. Customer Success enables capabilities that assess the "health" of their customers and capture all valuable feedback. Finally, Customer Success is vital to increasing the bottom line through improved monetization of existing customers by upselling, cross-selling, and ensuring renewals. Software companies that provide as-a-service business models have pioneered Customer Success. In this use case, TechTorch captures the best-in-class practices and capabilities.