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Customer Success

TechTorch > Sales & Services Blueprints

Get more out of your existing customers...

The organizations who do Customers Success the best orchestrate the overall customer experience from the moment they have purchased an offer. Customer Success enables capabilities that assess the "health" of their customers and capture all valuable feedback. Finally, Customer Success is vital to increasing the bottom line through improved monetization of existing customers by upselling, cross-selling, and ensuring renewals. Software companies that provide as-a-service business models have pioneered Customer Success. In this use case, TechTorch captures the best-in-class practices and capabilities.

Sales ops
Customer experience
CSM
Renewals
Sales
Success plans
Get more out of your existing customers...
14xup
14x
Selling to existing vs new customers is 14x more likely
25xdown
25x
See 5-25x more cost savings by retaining existing customers vs investing in new
75%up
75%
Increasing customer retention rates by 5% can increase profits by up to 75%

Operational Blueprints encompass four key design areas

Lay the foundation for your future business by answering critical decisions, defining business outcomes and KPIs to measure success, and breaking down smaller capabilities.
Foundation

Simulation

Try-before-you-buy through our pre-integrated sandboxes!
Simulation

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