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Customer Support

TechTorch > Sales & Services

Let someone else do the work for you...

Great overall support enhances customer experiences, and it also improves business outcomes, both directly (faster resolution times) and indirectly (propensity to buy and recommend your brand). Therefore, it is paramount for any organization to build a solid Customer Support use case to drive great, self-fulfilling experiences. The Customer Support use case ensures companies adhere to best-practice customer service through consistent omnichannel support and experiences, robust self-service opportunities, centralized knowledge, technology enablement, clear expectations and SLAs, and (if you can believe it) so much more!

NPS
Customer service
Brand recognition
Organic marketing
Good reputations
Customer first
Let someone else do the work for you...
89%up
89%
of customers are more likely to buy again after a good CS interaction
78%down
78%
of customers stopped a purchase after a bad CS interaction
96%up
96%
of customer think CS is an important factor for brand loyalty

Operational Blueprints encompass four key design areas

Lay the foundation for your future business by answering critical decisions, defining business outcomes and KPIs to measure success, and breaking down smaller capabilities.
Foundation

Simulation

Try-before-you-buy through our pre-integrated sandboxes!
Simulation

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